Product Manager - AML KYC Controls

Join our Anti-Money Laundering (AML) and Know-Your-Customer (KYC) team as a Product Manager, where you will promote technological solutions to manage AML risk and ensure compliance. This is an exciting opportunity to collaborate, innovate, and lead within the framework of guidance from Global Financial Crimes Compliance (GFCC). The AML/KYC Product team is tasked with enabling technology solutions that help manage our AML risk, including the effective collection, maintenance, and provision of access to AML data on all Consumer and Community Banking (CCB) clients. This data is crucial for management, various utilities, operational teams, and regulators to provide reporting, calculate risk, mitigate risk, and validate the firm’s adherence to regulatory obligations.

As a Product Manager within the AML KYC product team, you will act as the primary liaison between Business, Controls, and Technology, focusing on analyzing and meeting business and KYC requirements. Your role includes collaborating with Product Owners, Business Partners, Subject Matter Experts, and technology teams to deliver user-friendly and compliant technology solutions. You will manage the product backlog, define initiatives and epics, refine user stories, and proactively address issues. Additionally, you will work closely with Scrum teams and testing resources to troubleshoot defects and ensure quality delivery.

Job Responsibilities:

• Drive execution of product initiatives and delivery, ensuring alignment with strategic goals.
• Own and manage Technology Transformation priorities, including data and service migration from legacy to modernized platforms.
• Define process/ rule flows and write clear epics with well-articulated use cases and acceptance criteria that will help validate that delivered functionality fulfills business and KYC requirements.
• Manage product dependencies required for successful product delivery.
• Collaborate with Subject Matter Experts to understand current system flows, usage, and assess the impact of changes.
• Serve as the liaison between Business, Architecture, Development, and Testing teams throughout the product lifecycle; facilitate communication and drive meetings.
• Collaborate with Test teams to ensure comprehensive scenario identification, defect resolution, and delivery of a quality end-user product.
• Act as the voice of the user to drive product vision, balancing varied stakeholder perspectives.
• Escalate issues as needed to maintain transparency.
• Partner with Area Product Owners for ongoing planning, refinement of product backlog, and execution of the product roadmap, business case development, and reporting of OKRs (Objectives and Key Results).
• Handle ongoing and ad hoc Governance needs and Reporting tasks.

Required qualifications, capabilities and skills

• Bachelor’s degree and 7+ years of product management experience
• Strong communication skills and the ability to quickly grasp and distill complex concepts to a variety of audiences and levels – including to senior management, project contributors, technical and business facing partners.
• Strong organizational and time management skills, and ability to multi-task and manage multiple priorities independently.
• Initiative-taking, energetic, results-oriented, curious and attention to detail. Exhibits a continuous improvement mindset towards all duties.
• Prior technology background and experience managing tech transformation initiatives
• Knowledge of Banking flows, and AML KYC regulations
• Proficient in tools like JIRA, Align, SNOWs, and advanced Microsoft Office tools (Word, Excel, PowerPoint, Visio, SharePoint).
• Ability to dive into production issues, perform root cause analysis, and identify fixes.
• In-depth knowledge of Agile processes and principles, including use of Agile tools (e.g., Confluence, JIRA).

• Familiarity with managing and prioritizing a product backlog; drive backlog hygiene.

Preferred qualifications, capabilities and skills

• Experience working with globally distributed scrum teams will be useful.
• Ability to pivot between product and project management as needed.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.