Credit Card Account Opening - Product Executive Director

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director within the Lending Customer Acquisition Experiences team, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets

• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth

• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives

• Owns product performance and is accountable for investing in enhancements to achieve business objectives

• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

• Oversee the end-to-end Product roadmap for the Account Opening and Shopping journey within Card including vision, development, risk management, and business growth targets

• Lead the discovery and development of CARD Products and methodologies to enhance the customer experience and drive business growth

• Foster a culture of innovation and collaboration within the team.

• Lead and coordinate complex Product initiatives across multiple areas, driving strategy alignment, prioritization decisions, and optimal sequencing

• Build robust partnerships with the Quad (Product, Experience, Tech/Architecture/Data & Analytics) to achieve results

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications

• Extensive knowledge of the product development life cycle, technical design, and data analytics

• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Experience driving change within organizations and managing stakeholders across multiple functions

• Extensive experience with all stages of the Product development life cycle, including technical design, solution, and optimization post-launch

• Exceptional ability to understand data and leverage analytic insights to continually improve the experience and reach/exceed OKRs

• Demonstrated ability to execute in a demanding technology space, with multiple co-suppliers, juggling multiple complex dependencies and modernization efforts

• Expertise and comfort in building out and owning a Product roadmap, backlog, and full end-to-end execution, with adherence to Agility principles

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field

• Deep understanding of the needs of the customer acquisitions journey from shopping through origination in a co-brand partnership context

• Experience working in financial services, acquisition, digital products, online and mobile platforms, etc.

• Consumer and Business Banking domain knowledge and related lending/credit account opening, or similar onboarding experience strongly preferred

• Ability to prioritize a large book of work, meetings, team dynamics, and overall discovery

• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans