Have you streamed a program on Disney+, watched your favorite binge-worthy series on Peacock or cheered your favorite team on during the World Cup from one of the 20 top streaming platforms around the globe? If the answer is yes, you’ve already benefitted from Conviva technology, helping the world’s leading streaming publishers deliver exceptional streaming experiences and grow their businesses.

Conviva is the only global streaming analytics platform for big data that collects, standardizes, and puts trillions of cross-screen, streaming data points in context, in real time. The Conviva platform provides comprehensive, continuous, census-level measurement through real-time, server side sessionization at unprecedented scale. If this sounds important, it is! We measure a global footprint of more than 500 million unique viewers in 180 countries watching 220 billion streams per year across 3 billion applications streaming on devices. With Conviva, customers get a unique level of actionability and scale from continuous streaming measurement insights and benchmarking across every stream, every screen, every second.

Conviva is seeking a Senior Customer Success Engineer to help manage and grow some of Conviva's largest media, entertainment, and publisher accounts. Customer Success Engineers at Conviva serve as the trusted technical advisors for our customers. They improve value, offer advice, and grow accounts. As the complexity grows for both us and our customers, we are looking to our Customer Success Engineers to strategize and lead customers to solutions. This is done with use case discovery, Conviva evangelism, and oftentimes teaching the product to new users.

A Customer Success Engineer must be ready to interact and have technical discussions with data scientists and engineers, then demonstrate the value of Conviva in business discussions with company executives. The goal is to enable our customers to become successful and enthusiastic Conviva champions. A Customer Success Engineer has a key role internally as well. You will be dynamic and highly cross-functional. Armed with key customer insight and knowledge, a Customer Success Engineer must regularly work with the sales, product, engineering, support, and marketing teams.

*Our hybrid work environment combines the benefits of both in-office collaboration and remote flexibility. You'll be based in our Foster City, CA office (or our New York office) and work three days a week alongside your team, with the remaining two days spent working from the location of your choice.

What you get to do:

• Discover and analyze individual customer goals and challenges and map those back to Conviva’s suite of solutions.
• Answer technical questions from prospects and customers regarding Conviva technology, features, solutions, and applications, as well as articulate Conviva technology and product positioning to both business and technical users.
• Present customized story-driven demonstrations aligned with key business value and solution differentiation.
• Nurture relationships with the client and help foster collaboration between Conviva teams and the clients’ teams, creating win-win environments.
• Evangelize the value of Conviva’s solutions and help our clients extract maximum value from our services.
• Become a trusted advisor for the customer and help define their integration strategy.

What you bring to the role:

• 5+ years experience working in customer-facing technical roles (in Customer Success, consulting, or related discipline).
• Experience leading meetings and presentations in a pre-sales and/or post-sales capacity.
• Strong networking and relationship building skills, with experience up-selling/growing accounts.
• Experience and proficiency with Conviva and/or demonstrated expertise in video/digital streaming services is strongly preferred.
• Excellent communication, presentation and consulting skills (i.e - strategic, technological) with a service-driven, sales mindset.
• Ability to analyze and digest data to tell a cohesive story, as well as high capacity to learn new technology/terminology/products.
• Flexible, adaptable, organized, hungry to learn and grow.
• Experience with statistical analysis, working with big data sets and advertising/media analytics a BIG PLUS.
• Experience with data mining and data visualization to see beyond the numbers and enable customers to operationalize our data for the purposes of strategic planning as well as tactical root-cause analysis a BIG PLUS.
• Working knowledge of OTT video delivery technology, is a plus.
• Bachelor’s degree in computer science or other technical field is a plus.

The expected salary (on-target earnings) range for this full-time position is $100,000 - $150,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!