Customer Marketing Manager
Divvy
This job is no longer accepting applications
See open jobs at Divvy.See open jobs similar to "Customer Marketing Manager" Pelion Venture Partners.Build your career with purpose. Be a champion for small and mid-size businesses.
BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.
This position is based at San Jose. We support a hybrid work environment with on-site and remote work days.
Make your impact within a rapidly growing Fintech Company
BILL is looking for a Senior Customer Marketing Manager who will play an integral role in driving success for the business by developing and executing campaigns and programs that increase the lifetime value of our installed base throughout the entire customer journey. This role will be focused on identifying, scoping, and launching new initiatives across the customer journey to drive onboarding, customer growth, and retention for the BILL Spend & Expense product and features. You will partner closely with the broader marketing, product, and customer success teams to align strategies and goals to ensure the success of your campaigns and initiatives. You will also analyze campaign performance and dive into customer data to iterate and improve upon future strategies and tactics.
To excel in this role, you should have a strong background in marketing, particularly in customer growth and retention. You should be able to develop comprehensive marketing campaigns and initiatives, leveraging various channels to reach and engage customers effectively. Additionally, analytical skills and the ability to derive insights from data will be crucial for optimizing your strategies and achieving measurable results.
- Plan, optimize, and scale integrated marketing campaigns and evergreen programs to drive measurable impact of awareness, upsell, and retention in the Spend & Expense product
- Curate content and work with Creative and Marketing Operations to develop the monthly customer newsletter
- Optimize customer referral programs
- Utilize user data to identify opportunities for customer growth
- Coordinate and manage customer communication calendar
We’d love to chat if you have:
- 5+ years of growth or customer marketing experience with B2B, fintech, SaaS, or payments industry experience preferred
- Demonstrated history of planning, developing and launching integrated, cross-functional campaigns and achieving business results
- Experience collaborating cross functionally with creative, marketing, product, and sales/customer success teams to develop and execute high quality marketing campaigns
- Experience identifying and measuring key business KPIs and understand underlying drivers to build-out strategy and identify new opportunities
- Experience with A/B and multivariate testing to continually drive incremental improvements
- Experience managing multiple projects while working in a fast-paced, fast-changing environment
- Creative, strategic thinker who can articulate complex challenges and plan holistically to develop well-thought-out solutions
- Ability to work independently and navigate ambiguous situations
- Ability to work across both lifecycle and monetization in the customer journey
- Analytical mindset who can synthesize data into actionable insights
- Flexible multi-tasker who can manage multiple complex projects
- Driven self-learner who is highly motivated to achieve established goals
- A collaborative partner who can work cross-functionally
Let’s talk about benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
This role is based in California.
The estimated base salary range for this role is noted below for our office location in San Jose, CA. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and Discover BILL.
We live our culture and values every day
At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.
BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.
BILL Culture:
- Humble - We check our egos at the door. We are curious. We listen, accept feedback.
- Authentic - We earn and show trust by being real—embracing our authentic selves.
- Passionate - We care deeply about each other and our customers.
- Accountable - We are duty-bound to each other, our customers, and society.
- Fun - We wrap it all together by building connections and enjoying time spent together.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants
This job is no longer accepting applications
See open jobs at Divvy.See open jobs similar to "Customer Marketing Manager" Pelion Venture Partners.
