Customer Success Manager
Entrata
Administration
Lehi, UT, USA
USD 60k-94,600 / year
Posted 6+ months ago
Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
If you’re driven by delivering exceptional outcomes for customers and take pride in helping them succeed, you may be a great fit for this role. Entrata’s Customer Success team is seeking a Customer Success Manager based in one of our approved states.
In this role, you will be responsible for ensuring customers realize maximum value from the Entrata platform. You will build strong, trusted relationships with your customers, collaborate cross-functionally to address their needs, and play a key role in driving retention and long-term success. This position requires the ability to manage multiple customer-impacting initiatives simultaneously and see them through to completion.
*If you are located in Utah, this will be a hybrid role, 3 days/week in office.
Responsibilities
- Manage a portfolio of clients to ensure a high level of satisfaction and success is achieved.
- Conduct regular meetings with your customers to review solution performance and provide best practice recommendations.
- Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers.
- Partner with our Support organization to ensure that the customers’ support needs are being met.
- Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency.
- Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers.
- Educate customers on self-service tools, release processes, and other client programs.
- Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks.
- Attend sprint review meetings and advocate for customer needs in those meetings.
- Maintain high-level knowledge of each of the Entrata offerings and configuration options.
Minimum Qualifications
- BA / BS with 2-3 years of customer success experience
- Desire to go the extra mile to ensure that your customers are happy and successful
- Strong organizational skills, with the ability to manage multiple projects simultaneously
- Ability to demonstrate patience while working through stressful situations and challenges
- Work autonomously - you will always have the ability to call on peers and managers to coach you on specific situations, but you are expected to manage your time and portfolio of customers
- Ability to travel up to 15% of the time
- Excellent communication, both verbal and written, and analytical skills
Preferred Qualifications
- 2-3 years of property management experience
- 2-3 years of customer success or other customer-facing experience in SaaS industry
- Experience working with Product and Development teams
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
60000 - 94600 USD a year
Bonus Target: $10,000
This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - P3
