Responsibilities:

• Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution.

• Accountable for accurate and timely monthly resident billing.

• Ensure proper procedures and follow-ups are executed, according to SOP’s.

• Coordinate with UEM team members to ensure timely receipt of monthly utility bills.

• Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client.

• Provide customer support for residents with questions about utility charges.

• Partner with other team members on projects and audits related to the success of the ResidentUtility service.

• Assist team members, as needed, to fulfill their job duties.

• Meet department metrics and KPI’s.

Minimum Qualifications:

• Excellent communication skills – both verbal and written.

• Quick learner with the ability to adapt to a dynamic environment.

• Basic computer skills and experience with Microsoft Office products, specifically Microsoft Excel.

• Ability to deliver quality results with strict deadlines.

• Excellent problem-solving skills and attention to detail.

• Self-motivated with or without supervision; a healthy desire to constantly succeed.

• Organizational skills needed to balance workload to achieve optimal results.

• Ability to work well with others in a team setting.

Preferred Qualifications:

• Property Management experience
• Utility experience

17.07 - 26.68 USD