Accounting Lead Technical Support Engineer
Entrata
Accounting & Finance, IT, Customer Service
Lehi, UT, USA
USD 48,100-76,800 / year
Posted on Feb 5, 2026
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
The Accounting Lead Technical Support Engineer serves as a skilled specialist providing advanced technical support for customers utilizing property management accounting software. This role requires substantial knowledge of accounting systems and the ability to apply that expertise to resolve a wide range of customer issues. The position also contributes to internal knowledge sharing and process improvements, regularly collaborating across departments to ensure efficient and effective customer support. This role acts as a go-to resource for peers and is expected to lead by example in service delivery and technical excellence.
Responsibilities
- Provide advanced troubleshooting and resolution for accounting-related software issues
- Collaborate with cross-functional teams including Product, Engineering, and Development to resolve escalated issues
- Participate in product sprint reviews and offer feedback to improve software functionality
- Recommend improvements to internal procedures and support processes
- Informally lead and support team members by sharing knowledge and offering guidance on complex cases
- Contribute to the development of internal documentation and training resources
Essential Functions
- Communicate clearly and professionally with customers and internal teams
- Use judgment and initiative to diagnose issues and provide effective solutions
- Collaborate across teams to influence positive support and product outcomes
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
Minimum Qualifications
- Strong analytical and problem-solving skills with a high level of initiative
- Deep understanding of accounting practices including AR, AP, and GL
- Excellent verbal and written communication skills in a professional environment
- Demonstrated ability to lead by example and support the growth of others
- Capable of handling a fast-paced workload and adjusting to changing priorities
- Bachelor’s degree in Accounting or a related business field
- Minimum of 4 years of experience in an accounting-related role, with experience supporting enterprise-level software solutions
#LI-AB1
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
48100 - 76800 USD a year
This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - S4
