U.S. Support Engineer

We’re jumpapp.com!

We’re looking for early engineers to help support our app. You’ll work with our Customer Success team to debug customer issues, find (and sometimes fix) bugs, document problems, offer product improvement suggestions, etc. You’ll probably need enough programming experience to know you’ve got a knack for it, but you don’t need a lot of experience. You will need to be very smart, hard working & have grit.

Who we are:

We are Jump and we’re a pretty awesome place to work, if I may say so. We’re growing really fast, moving really fast, our customers love us, and we have a team of A+ people.

Weren’t you just wishing you had more excitement in your life?

Who might be a good fit for this role:

• Recently or soon to be graduating university

• Though you may not have years of programming experience, you know you’ve got a knack for it

• Really smart and adaptable

• You work really quickly and don’t quit until you figure something out

What you would do in this role:

• Help with tier II support. If CX can’t figure out a customer issue, you look deeper into it.

• Meet with customers to help them reproduce issues, gather info, help them debug.

• Work with product/engineering to brainstorm how to solve problems and reduce customer issues

• Fix bugs, build features, etc that help reduce customer issues

Our interview process is two steps:

1. A homework assignment finding a bug. You’ll have 48 hours to complete it. You can and should use AI.

2. Come work with us for a week. You’ll build a feature we really need to show us how good you are problems solving and figuring out how things work.

Other info:

• We buy whatever subscriptions you (Cursor.ai, ChatGPT, etc)

• We’re a small and efficient dev team

• We’re growing gangbusters. All revenue-backed, super low churn.

• Raised a $20M series-A a few months ago

• Health/Dental/Vision insurance from day one

• 401k (no match right now)

• Unlimited PTO with manager approval

• $90k-$120k depending on experience

• HQ based in SLC, Utah

• Fully remote OK. We’d like it if you’d fly in occasionally to get to know you.

Remote restrictions

• Workday must overlap by at least 2 hours with Denver, CO, USA
• Must be a resident of United States