U.S. Support Engineer
Jump
Subscribe to updates
Enter an email address to receive updates whenever we post new job openings.
Confirm your email
Check your inbox for an email containing a link to activate your subscription.
You're now subscribed
We'll let you know whenever we post a new opening on our job board.
U.S. Support Engineer
- Software Development
- Full-time
- Salt Lake City, UT
- Remote friendly
- 80K - 120K USD a year
Posted on December 14, 2024
We’re jumpapp.com!
We’re looking for early engineers to help support our app. You’ll work with our Customer Success team to debug customer issues, find (and sometimes fix) bugs, document problems, offer product improvement suggestions, etc. You’ll probably need enough programming experience to know you’ve got a knack for it, but you don’t need a lot of experience. You will need to be very smart, hard working & have grit.
Who we are:
We are Jump and we’re a pretty awesome place to work, if I may say so. We’re growing really fast, moving really fast, our customers love us, and we have a team of A+ people.
Weren’t you just wishing you had more excitement in your life?
Who might be a good fit for this role:
Recently or soon to be graduating university
Though you may not have years of programming experience, you know you’ve got a knack for it
Really smart and adaptable
You work really quickly and don’t quit until you figure something out
What you would do in this role:
Help with tier II support. If CX can’t figure out a customer issue, you look deeper into it.
Meet with customers to help them reproduce issues, gather info, help them debug.
Work with product/engineering to brainstorm how to solve problems and reduce customer issues
Fix bugs, build features, etc that help reduce customer issues
Our interview process is two steps:
A homework assignment finding a bug. You’ll have 48 hours to complete it. You can and should use AI.
Come work with us for a week. You’ll build a feature we really need to show us how good you are problems solving and figuring out how things work.
Other info:
We buy whatever subscriptions you (Cursor.ai, ChatGPT, etc)
We’re a small and efficient dev team
We’re growing gangbusters. All revenue-backed, super low churn.
Raised a $20M series-A a few months ago
Health/Dental/Vision insurance from day one
401k (no match right now)
Unlimited PTO with manager approval
$90k-$120k depending on experience
HQ based in SLC, Utah
Fully remote OK. We’d like it if you’d fly in occasionally to get to know you.
Remote restrictions
- Workday must overlap by at least 2 hours with Denver, CO, USA
- Must be a resident of United States
Apply here
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.