ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE
We are seeking a creative and high performing teammate to help build and deliver critical digital customer success programs and initiatives. The right candidate for this position is someone who works creatively, efficiently, and collaboratively to build and drive new and emerging digital success programs forward, navigating ambiguity with speed and confidence to ensure seamless & aligned program execution across cross-functional teams.

RESPONSIBILITIES

• Manage your book of business utilizing traditional CSM motions and digital programs to drive adoption, support the release of new products, and guide customers through multi-year renewal processes.

• Manage the full renewal cycle, partnering with the sales team to secure timely contract extensions. Strategically leverage product usage data and customer success metrics to identify and transition high-potential accounts for upsell and cross-sell opportunities. Pursue multi-year renewals and durable growth contracts with existing customers.

• Design and implement digital-first programs aligned with stakeholder input, company goals, and customer needs to drive product adoption, customer retention, and expansion for our 1-to-many motion

• Build workflows that connect customer success data with system reporting and metrics to move the company toward digital and scale programs that enhance customer success through automation, self-service, and effective human touch models.

• Drive client time-to-value by collaborating with internal teams to facilitate a smooth, efficient onboarding. Provide hands-on guidance and support throughout the implementation phase to ensure enterprise customers quickly adopt and fully utilize LiveView Technologies' solutions.

• Ensure high customer retention by proactively monitoring accounts to address potential issues quickly, escalating and collaborating effectively with the Technical Support team for the prompt resolution of all technical challenges.

• Stay up-to-speed on emerging industry direction and trends. Be seen as an expert consultant for all things digital success.

QUALIFICATIONS

• 3-5 years experience program management, digital experience, customer success, or related field.

• Experience and understanding of customer success concepts and principles — including segmentation, customer health scoring, product adoption methodologies, high/medium/low/digital touch tactics, CS subscription offerings, risk management & mitigation processes.

• Knowledge of digital customer journey frameworks and/or lifecycle automation to scale customer success programs

• Renewals and account management experience is a plus.

• Proactive problem-solving skills and a customer-centric mindset.

• Ability to analyze data and derive actionable insights.

• Excellent communication, collaboration, and facilitation skills with the ability to set priorities and execute without micromanagement.

• Comfortable facilitating demos and training in live and digital environments.

• Ability to drive team collaboration, act as primary interface between the customer and LVT

• Experience implementing and working with customer portals and customer success platforms.

• Ability to create branded, audience-appropriate learning materials such as slides, one-pagers, graphics, and step-by-step documentation.

• Proven ability to thrive in ambiguous, fast-paced, and minimally structured environments.

• Ability to travel up to 30% as needed

WHY JOIN US

• Founder-led and employee-driven company

• The opportunity to build a legal function

• Value centric decision making

• Both an economically stable and high growth environment (ask us how this is possible)

• The market leader in redefining how B2B does security
  

BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office.

• Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).

• 401(k) With up to 4% match

• Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being

• Stock Options / Equity - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.

• Paid Parental Leave - To help your growing family while you're away from work.

• Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.

• Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.

• Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.

• And More - Scholarship opportunities for employees and their dependents, discounted cell services, and more.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.