Field Technician Manager
LVT — LiveView Technologies
This job is no longer accepting applications
See open jobs at LVT — LiveView Technologies.See open jobs similar to "Field Technician Manager" Pelion Venture Partners.ABOUT LVT
LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.
ABOUT THIS ROLE
The Field Technician Manager plays an important role within LVT’s Field Service Team by leading a team of Service Technicians that set up, service, repair, and transport our mobile surveillance units (MSUs) throughout the country, engaging in occasional travel.
You will be responsible for effectively managing and optimizing our in-house, Utah-based team tasked with servicing and repairing MSUs at our local service center and managing field resources that travel throughout the entire state of Utah and occasionally throughout the nation.
*This particular position requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application. This is separate from the background check you would complete for general employment eligibility at LVT.
RESPONSIBILITIES
- Manage and optimize LVT’s in-house service and repair center, which includes:
- Identify, define, and document best practices, processes, and procedures for all applicable work;
- Focus on operational excellence;
- Establish service and repair standards that include consistent, predictable time estimates to complete work;
- Manage the team, ensuring they meet and exceed applicable service, repair, and performance standards;
- Resource plan and forecast needs;
- Act as the primary “voice of the customer,” collaborating with internal LVT colleagues to ensure processes, systems, and products enable field service to achieve optimal outcomes.
- Lead LVT’s internal Field Service team by establishing productivity standards, resource planning, forecasting, and leading performance management of the Utah Field Service team. Dual responsibility for managing the service center & local field service team is designed to help LVT fully understand all aspects of field service.
- Manage the occasional deployment of LVT expert resources for remote field service work throughout the state and the nation.
- Identify and manage key metrics (OKRs) to drive and measure team and individual performance
- Occasional travel as needed.
QUALIFICATIONS
- Leadership skills, including the ability to assess department needs, identify solutions, execute on applicable initiatives, and motivate team(s) to succeed together;
- Excellent process definition and documentation skills;
- Workflow management/process documentation (LucidChart, Jira, Asana, etc.);
- Communications skills, including the ability to effectively communicate with internal and external resources responsible for LVT Field Service needs
- Project management skills;
- Proficient Microsoft Excel / Google Sheets and PowerPoint skills;
- Ability to work independently and manage multiple projects simultaneously, prioritize tasks, and meet deadlines;
- Highly customer-centric, with experience leading and influencing teams to provide excellent service to customers;
- Demonstrated ability to drive performance improvement using objective criteria, metrics, and appropriate incentive programs;
- Highest standards of accuracy and precision; strong organizational skills.
- Dynamic and passionate with a strong teamwork mentality
WHY JOIN US
- Founder-led and employee-driven company
- The opportunity to build where you stand
- Value centric decision making
- Both an economically stable and hyper-growth environment (ask us how this is possible)
- The market leader in redefining how B2B does security
On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:
- Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
- 401(k) With up to 4% match
- Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
- Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
- Paid Parental Leave - To help your growing family while you're away from work.
- Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
- Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
- Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
- And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.
HR Policy
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.
This job is no longer accepting applications
See open jobs at LVT — LiveView Technologies.See open jobs similar to "Field Technician Manager" Pelion Venture Partners.
