MX is on a path to become the trusted default for intelligent money experiences. That requires a technology org with strong operational rigor, clarity, and scale.

The VP, Technical Business Operations will serve as the right hand to the CTO,

owning the operating rhythm and execution system for the Technology org, which

includes Engineering, TechOps/Support, and Security. This leader will drive planning, prioritization, capacity alignment, and strategic reporting across a distributed, fast-evolving organization.

They will also be accountable for maturing the TPM and Business Operations

functions globally (including India), rationalizing org structure within the current

team, and enabling scalable program delivery across product and platform

initiatives. This is a critical leadership role for someone who knows how to turn ambiguity into clarity and execution chaos into high performance.

What Success Looks Like

• Clarity of execution: Tech initiatives are aligned to business goals, tracked against real capacity, and delivered with predictability.
• Scalable TPM org: A high-functioning Technical Program Management team exists in both North America and India, with clear domain ownership and high
• execution standards.
• Rationalized structure: Teams are streamlined; low-leverage work is automated or eliminated. TPM org is shaped and integrated as appropriate.
• Crisp cadence: A strong, lightweight operating rhythm is in place: quarterly planning, goal tracking, portfolio reviews, and cross-functional steering without adding bureaucracy.
• Data-driven decisions: Leaders make decisions based on real trade-off data, not guesswork. Visibility into cost, capacity, and impact becomes the norm.

Core Responsibilities

• Own the strategic and operational cadence of the Technology org
• Build and lead the global TPM team (US + India)
• Partner with the CTO and functional leaders on quarterly, annual, and long range planning
• Lead capacity and staff planning to inform tradeoffs and priorities
• Create executive-facing dashboards for goals, metrics, risks, and delivery health
• Drive continuous improvement in execution, communication, and decision
• hygiene
• Partner with Finance, People, and Product to align roadmaps with reality
• Evaluate and reshape the current Technical Business Operations org for
• higher leverage

Basic Qualifications:

• 10+ years leading technical program management, business operations, or COO functions in product/tech-driven companies
• Experience operating at scale: managing cross-functional initiatives with engineering, product, data, and finance
• Strong grasp of enterprise SaaS or fintech environments; familiarity with infrastructure and platform dynamics
• Proven track record of building high-performance teams; ideally across multiple geographies
• High emotional intelligence, crisp communication, and the ability to challenge and support senior stakeholders
• Bias toward clarity, urgency, and outcomes over process for process’s sake

At MX, we are a high-performance organization that thrives on trust and results. This role is based in Lehi, Utah, with flexibility for both in-office and remote work. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as company-paid meals, massage therapists, a sports simulator, gym, mother’s lounge, and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate, kick off key projects, or strategize cross-functionally, fostering connection and innovation.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.