Our companies are hiring.

Work for one of Pelion's portfolio companies.

Manager of Enterprise Success

Remi

Remi

Lehi, UT, USA
Posted on Jun 17, 2025

The Role

Large enterprise partners trust Remi to execute flawlessly on thousands of roofing projects. As Manager of Enterprise Success, you’ll be their day-to-day champion—answering questions, triaging issues, and surfacing insights that help both sides win. You’ll scale a small but mighty team that protects and grows our most strategic relationships.

Responsibilities

  • Own the health of Remi’s enterprise accounts, starting with Sunrun and expanding to insurance carriers and other partnerships

  • Lead a team that manages daily partner communications

  • Respond to inquiries rapidly, mobilizing internal teams to resolve blockers fast

  • Develop escalation pathways and prioritization frameworks so partner needs never fall through the cracks

  • Create feedback loops with Product and Ops to translate partner pain points into roadmap items and process improvements

Required Qualifications

  • 2+ years in account management or customer success

  • Executive-level communication skills

  • Track record of improving customer sentiment and developing key partner relationships

  • Comfortable juggling multiple high-priority threads without dropping the ball

Preferred Qualifications

  • Experience in solar, roofing, construction, or insurance ecosystems

  • Familiarity with SLAs, SOWs, and contractual obligations in enterprise partnerships

Benefits

  • Go out to lunch with your teammates every day with our $20 lunch stipend

  • Unlimited paid time off

  • 5% 401k match

  • 100% paid parental leave and medical insurance

  • $100 monthly cell phone credit